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  Question :
  How does dispute resolution work?
 Answer :
 

The goal is for Eview businesses to be accountable for what they promise a customer and for consumers to make informed decisions to patronize only the businesses they feel best meet their criteria. However, things don't always work out perfectly-so we provide a dispute resolution service when needed. Here is how it works:

  1. After all attempts to resolve a dispute between your business and a customer have failed, you can request our assistance: Either online using our dispute resolution request form, via e-mail, by phone, fax, or by conventional mail.
  2. We will acknowledge your request within three business days of receiving it.
  3. Then we will contact the consumer and ask for their view of the issue.
  4. Eview will make a recommendation to resolve the issue and should either party reject the recommendation, we will attempt to mediate an agreement.
  5. Should that fail, we will refer both parties to an independent arbitrator. The expense of arbitration will be the responsibility of the two parties agreeing to arbitration.
  6. The transaction in dispute must be between a current Eview business subscriber and consumer registered with Eview prior to the date of service.
  7. The provided service must have occurred within the last 90 days and be equal to or more than $200 worth of services or products.

 

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